Owner FAQs

Yes, in most cases. Virginia law protects "source of funds" as a fair housing class. We cannot refuse a tenant only because they use a housing voucher. We must apply the same screening standards to voucher holders as to other applicants.

Yes. Cornerstone Property Management of Roanoke operates as a fully licensed property management company brokered under Keystone Realty of Roanoke, LLC in compliance with all applicable Virginia regulations and industry standards. Our current ownership team brings a combined 30 or more years of experience in residential property investment and management, so you can trust that your assets are in knowledgeable, accountable hands.

For urgent matters, we provide an emergency contact so that critical issues are never left unaddressed. Routine inquiries are handled during normal business hours, and we are committed to responding with the timeliness and care that reflects our servant-heart approach to property management.

Yes. Owner disbursements are made via direct deposit, delivering your rental income in a straightforward and timely manner after rent is collected and applicable expenses are accounted for. We believe your peace of mind includes knowing exactly when and how your money moves.

As your property manager, we handle the lease signing on your behalf under the authority granted through your Property Management Agreement, so the process stays efficient without sacrificing your visibility or trust in how your property is managed.

Our focus is residential property management, and we take that calling seriously. If you have questions about buying or selling real estate in the Roanoke Valley, we are glad to point you in the right direction and connect you with the resources you need.

Owner disbursements are processed on a consistent monthly schedule via direct deposit, after rent has been collected and any applicable expenses have been reconciled. Predictability in your income stream matters, and we structure our disbursement process to support exactly that.

We offer online payment options that make it straightforward for residents to pay on time, every month. When payments are late, we address them promptly and in accordance with the terms of the lease, so your cash flow is protected and nothing is left to linger.

Standard lease terms are typically 12 months, which generally provides the strongest balance of stability and legal protection for property owners. Alternative lease term lengths may be considered based on market conditions and your specific ownership goals.

Security deposit amounts are set in alignment with current market conditions and Virginia legal requirements. The final amount may be influenced by factors such as the monthly rent and the overall rental application review. We handle this with full transparency so you always understand how your property is being protected.

In most cases, we can begin managing your property as soon as your Property Management Agreement is signed and the property is ready to lease. We work efficiently to minimize vacancy time and get your investment performing as quickly as possible.

We specialize in residential property management throughout the Roanoke Valley, including single-family homes, multi-family units, and condominiums. Our roots are in residential real estate, and that focused experience is one of the things that sets us apart.

Owners receive monthly financial statements that detail rent collected, expenses paid, and any maintenance activity. These reports are designed to give you a clear and accurate picture of how your investment is performing, month after month, without having to ask.

Security deposits are held in a dedicated trust account that is separate from our operating funds, as required by Virginia law. This protects both you and your residents, and it reflects the standard of financial integrity we hold ourselves to at every level of our operation.